Discover how to configure every key aspect of MX Merchant, from payments and invoices to user management and fraud prevention, through clear and actionable setup guides.

Overview

In this guide, you’ll learn how to navigate and customize the full range of MX Merchant settings. Each section explains how to manage payments, receipts, customers, notifications, team access, compliance, and more, helping you tailor the platform to your business needs and maintain secure, efficient operations.

Prerequisites

To adjust settings, the user must have a Supervisor, Admin or Sub-Admin role.

Accessing Settings

Click Settings on MX™ Merchant's left-side menu.

You'll find the following areas. Learn a bit about each one below:

General
Payments
Customers
Loss Prevention
Receipts
Notifications
Team
Compliance
Invoices
Retail
Sales Tax
Applications / API
Discounts
Payment Links
Terminals
MX ePay

General

MX Merchant lets you view key account and business details, such as your legal, owner, and contact information. It also shows statement delivery options, time zone, and deposit account details.

Tasks include:

Viewing business and owner info
Checking statement delivery method
Reviewing deposit and legal information

Learn more in the General guide

Note:
These settings can only be modified by users with an Admin or Sub-Admin role. This means that Supervisors cannot modify them.

Payments

This section helps tailor payment processing preferences for your business. You can automate batch closing, control accepted payment types, prevent duplicate payments, and set defaults for Quick Pay and MX Express.

Tasks include:

Setting batch auto-close times
Selecting accepted tender types
Configuring duplicate payment checks
Managing Quick Pay defaults

Learn more in the Payments guide

Customers

Create and manage customer data fields, define spending profiles, and merge databases across multiple locations to maintain unified customer records.

Tasks include:

Creating custom fields
Managing spending profiles
Merging customer databases

Learn more in the Customers guide

Loss Prevention

Configure fraud-prevention rules for swiped, keyed, and check payments. You can require address, postal code, or check details and automatically decline mismatched transactions.

Tasks include:

Setting security prompts for transactions
Enabling auto-decline for mismatched data

Learn more in the Loss Prevention guide

Receipts

Customize your receipts by adding logos, headers, and return policies. Choose what information to show, such as tips, transaction history, and contact details.

Tasks include:

Adding a header message or logo
Managing return policy text
Controlling visible receipt elements

Learn more in the Receipts guide

Notifications

Set up alerts to monitor key account events like payments, refunds, deposits, and chargebacks. You can send notifications via email, SMS, webhook, or browser alert.

Tasks include:

Adding and customizing notifications
Choosing delivery methods
Monitoring business activity

Learn more in the Notifications guide

Team

Manage user access and security. Assign roles such as Admin, Supervisor, Clerk, or Read Only, and set permissions, time limits, and payment caps.

Tasks include:

Adding and editing team members
Assigning roles and permissions
Setting access times and limits

Learn more in the Team guide

Compliance

Monitor your PCI compliance and tax ID validation status. This section displays PCI expiration details, ControlScan app integration, and TIN verification.

Tasks include:

Viewing PCI DSS status
Checking TIN validation history

Learn more in the Compliance guide

Invoices

Define invoice defaults, reminders, and recurring payment plans. Set delivery methods, accepted tenders, and automated schedules.

Tasks include:

Setting default terms and reminders
Managing recurring invoice plans

Learn more in the Invoices guide

Retail

Manage product catalog settings, including SKUs, variants, tags, and inventory tracking to keep product data consistent and searchable.

Tasks include:

Creating SKUs and variants
Adding tags and managing inventory

Learn more in the Retail guide

Sales Tax

Add and manage tax rates and categories to ensure accurate transaction taxation.

Tasks include:

Creating and editing tax rates
Assigning tax categories

Learn more in the Sales Tax guide

Applications / API

Generate, view, and manage API keys for integration with third-party apps. This allows developers to connect external systems securely.

Tasks include:

Creating API keys
Viewing consumer keys and secrets
Managing app access

Learn more in the Applications / API guide

Discounts

Configure discount settings to apply price reductions during checkout or promotions.

Tasks include:

Setting discount rules and types

Learn more in the Discounts guide

Payment Links

Create and embed payment forms on your website. Customize fields, design, and redirect URLs to simplify online payment collection.

Tasks include:

Creating and activating payment links
Adding custom fields
Customizing link design

Learn more in the Payment Links guide

Terminals

MX Merchant allows you to view, add, and modify payment terminals. You can configure model type, card entry methods, tip options, and smart tips. The section distinguishes between integrated and semi-integrated terminals, explaining permissions and contact details for terminal setup support.

Tasks include:

Adding and configuring terminals
Managing enabled/disabled status
Setting up smart tip options

Learn more in the Terminals guide here

MX ePay

This option allows you to create a custom website for customers to view invoices from your business.

Tasks include:

Customizing your website for viewing invoices
Adding a logo to your website
Cutomizing the available payment methods for your invoices

Learn more in the MX ePay guide here