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Notifications

Stay Informed with Notifications

Stay informed with MX Merchant notifications that instantly alert you to payments, deposits, chargebacks, and key account events through email, text, or browser alerts.

Overview

Notifications are a great way to keep a close eye on your business without the time-consuming reports and constant account checking. Use notifications to keep you in the loop while you continue to manage what is important to you and your business.

Prerequisites

  • You must have a Supervisor, Admin or Sub-Admin role.

Viewing Your Notifications

Upon Entering the Notification settings page, each notification is shown with the following information; you'll find more information about each of these features in the sections below:

  • Id - System-generated identification number.
  • Event - Event that triggers the notification
  • When - The instance in which the notification should be triggered.
  • Action - Selected notification sending method (or methods).
  • Created - Date and time stamp of when the notification was created.
  • Modified - Date and time stamp of the last time that changes were made to the notification. If none have been made yet, the created and modified date will be the same.

In addition, you'll find this button that will allow you to enable or disable sound alerts for the notifications that you receive. Set it to On to enable them, or Off to disable them.

Adding a Notification

  1. To add a new notification, click + Add Notification in the upper right of the Notification settings screen.
  1. A pop up will appear where you will need to choose your notification event types. Read more about each type below to help make your selection.
  1. Choose at least one of the following Delivery Options:
  • Email - Email address.
  • Text - Phone number for receiving SMS text messages.
  • Webhook - Email address previously enabled for receiving notifications through webhooks.
  • MX Merchant Notification Feed - Notifications will be logged in the notification feed.
  • Browser Alert - Notifications will pop up in your browser.
  1. Once you have set it up, Save.

Notification Types

There are 12 different notification types that are available to choose from:

You can learn more about each one in the sections below.

Decline Threshold Exceeded

These notifications tell you when the decline threshold is about to be reached, so you can react to the problem on time.

  1. Choose the Type: Decline Threshold Exceeded.
  2. In When: Declines Reach, you will see the number the number of declines that need to occur in a single day for you to be notified. Because of a setting done on MX™ Connect, MX™ Merchant will put in 30 by default, and it can't be modified in this section.
  3. Choose at least one of the Delivery Options, and enter the desired contact information.
  1. Save.

Decline Threshold Warning

These notifications tell you when the decline threshold is about to be reached, so you can react to the problem on time.

  1. Choose the Type: Decline Threshold Warning.
  2. In When: Declines Reach, you will see the number the number of declines that need to occur in a single day for you to be notified. Because of a setting done on MX™ Connect, MX™ Merchant will put in 28 by default, and it can't be modified in this section.
  3. Choose at least one of the Delivery Options, and enter the desired contact information.
  1. Save.

PCI Expiration

PCI expiration notifications help better meet payment industry standards, and thus avoid non-compliance fees.

  1. Choose the Type: PCI Expiration.
  2. In When: Days Prior to PCI Expiration, enter the number of days in in advance of the expiration of your SAQ you would like to be notified. MX™ Merchant will put in 30 by default.
  3. Choose at least one of the Delivery Options, and enter the desired contact information.
  1. Save.

Batch Closed

Batch close notifications can help you guarantee that batches are closed on time.

  1. Choose the Type: Batch Closed.
  2. Choose at least one of the Delivery Options, and enter the desired contact information.
  1. Save.

Chargeback

Chargeback notifications allow you to know immediately when a chargeback is performed, so it can be addressed appropriately.

  1. Choose the Type: Chargeback.
  2. In When: Chargeback Greater Than, enter the minimum chargeback amount at which you would like to be notified. MX™ Merchant will put in 0 by default, meaning that any chargeback, even one for $0.01, would be immediately reported.
  3. Choose at least one of the Delivery Options, and enter the desired contact information.
  1. Save.

Decline

Decline notifications help you avoid the decline limit, by telling you when you may be approaching it.

  1. Choose the Type: Decline.
  2. In When: Decline Greater Than, enter the minimum declined amount at which you would like to be notified. MX™ Merchant will put in 0 by default, meaning that any declined amount will be reported.
  3. In the For section, you will find several sources in which a decline could generate, including Quick Pay, Invoice, MX Express, MX Retail, payment links, among others. Choose at least one of them.
  4. Choose at least one of the Delivery Options, and enter the desired contact information.
  1. Save.

Deposit

Deposit notifications allow you to know immediately when a deposit has reached your account.

  1. Choose the Type: Deposit.
  2. In When: Deposit Greater Than, enter the minimum deposit amount at which you would like to be notified. MX™ Merchant will put in 0 by default, meaning that any deposit will be immediately reported.
  3. Choose at least one of the Delivery Options, and enter the desired contact information.
  1. Save.

Payment

Payment notifications are very common, since they simply notify you of any payment run through MX Merchant.

  1. Choose the Type: Payment.
  2. In When: Payment Greater Than, enter the minimum payment amount at which you would like to be notified. MX™ Merchant will put in 0 by default, meaning that any declined amount will be reported.
  3. In the For section, you will find several sources in which a payment could generate, including Quick Pay, Invoice, MX Express, MX Retail, payment links, among others. Choose at least one of them.
  4. Choose at least one of the Delivery Options, and enter the desired contact information.
  1. Save.

Refund

Payment notifications are can help you detect refunds, especially large ones, to address them appropriately.

  1. Choose the Type: Refund.
  2. In When: Payment Greater Than, enter the minimum refunded amount at which you would like to be notified. MX™ Merchant will put in 0 by default, meaning that any refund amount will be reported.
  3. In the For section, you will find several sources in which a payment could generate, including Quick Pay, Invoice, MX Express, MX Retail, payment links, among others. Choose at least one of them.
  4. Choose at least one of the Delivery Options, and enter the desired contact information.
  1. Save.

Expired Card

Expired card notifications will help you keep track of registered debit and credit cards that have expired.

  1. Choose the Type: Expired Card.
  2. Choose at least one of the Delivery Options, and enter the desired contact information.
  1. Save.

New Statement

New Statement notifications will tell you when a statement is available for view, which will save you time checking.

  1. Choose the Type: New statement.
  2. Choose at least one of the Delivery Options, and enter the desired contact information.
  1. Save.

Open Batch

Open batch notifications allow you to know immediately when a deposit has reached your account.

  1. Choose the Type: Open Batch.
  2. In When: Days Open (Max 7), enter the number of day that a match needs to be open for you to be notified. MX™ Merchant will put in 2 by default. You may only type numbers up to 7.
  3. Choose at least one of the Delivery Options, and enter the desired contact information.
  1. Save.

Updated 20 days ago

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